Return Process

We accept returns within 7 days of receipt, only if the delivery packaging has not been opened or the products are damaged or the wrong product was delivered.

Products purchased online can only be returned after raising a return request on the website.

Any items whatsoever which have been provided free of charge with the relevant products must also be returned.

Please note that a delivery charge of AED 30 will be deducted if your revised order amount after cancellation/ return goes below AED 100. You will receive your updated invoice via your registered email. After the cancellation/ return process is complete, payment will be refunded to the original mode of payment or issued as a redeemable store Credit Coupon code. All service charges are non-refundable.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original condition. We will not be responsible for any loss or damage caused after the delivery. You are expected to inspect the contents of your delivery as soon as your order arrives. Please note that we reserve the right to refuse any returned goods if the product has been used or tampered with. Delivery charges are non-refundable.

Products not eligible for Return:

• Promotion items
• Frozen & Chilled goods
• Edibles
• Open package, seal broken & used items

In the case of faulty, damaged, or incorrectly supplied goods, we will give you a refund onto the original mode of payment, excluding any service charges you paid for (if any), and will be processed within 5 to 10 business days depending on the issuing bank of the card. You can also opt for a store credit option during your refund, which will be issued as a redeemable coupon code.

Return pickup is facilitated by our delivery team and not by a third-party courier service, the products to be returned will be collected only the next time our delivery agent is in your area.

You can always return your products to our Store at your convenience during our working hours Mondays to Sundays from 8:30 am to 8:00 pm after raising a return request on the website.

If you wish to receive a replacement for the damaged item, raise a replacement request from the website with the product image & reason for replacement. Our team will inspect the request and get back to you.

Return Process:

1. Log in to your Account & raise a Return Request within 7 days of receipt. You will be asked to attach a photo of the product received while submitting the request.
2. After the return request is accepted, our delivery team will come & collect the product. You can also opt to drop off the products at our Store.
3. Return the product in the same condition as supplied, in its original packing.
4. Once we receive the product, our Quality Control Executives will analyze your return and issue a refund or coupon code.

Replace Process:

1.Log in to your Account & raise a Replace Request. You will be asked to attach a photo of the product received while submitting the request.

2.After the replace request is accepted, our delivery team will come & replace the product. You can also opt to drop off the products at our Store & collect the new item. Kindly inform our team in advance to avoid last minute delays.

3.Replace the product in the same condition as supplied, in its original packing.

4.Once we receive the product, our Quality Control Executives will analyze your replaced item for quality assuarance.

Refunds:

Subject to the above exclusions, we will process a refund upon receipt of the returned/ faulty products, excluding any service charges paid & which will be processed within 5 to 10 business days depending on the issuing bank of the card.

2. Refunds will be done either through the Original Mode of Payment or as a redeemable Store Credit Coupon code.

Cancellation:

If you wish to cancel your order, you may do so by logging in to your account clicking on ‘Cancel Order’ from ‘Purchase History’ under ‘Account’ dashboard & following the procedure to cancel an order. Your order can be canceled any time before the order has been dispatched from our warehouse.

Please note that a delivery charge of AED 30 will be deducted from you if your revised order amount after cancellation goes below AED 100.

After the cancellation is complete, payment will be refunded to the original mode of payment or issued as a redeemable store Credit Coupon code

For canceled orders, paid via card payment, a processing fee will be deducted at the time of refund. The processing fee will vary depending on the order amount.

Please note that we cannot accept cancellations outside the specified time period as the order has already been ‘Out for Delivery ‘and can only then be canceled through our return process as mentioned above.

For any further clarifications, please contact us at +971 65468625 or send an email to customercare@greensintl.com.